Privacy policy

Pure Prep

Your privacy matters to us. This policy outlines what we collect, why we collect it, and how we use it when you visit or make a purchase from Pure Prep www.pureprep.com.au (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • your web browser
  • IP address
  • time zone
  • cookies installed on your device

Additionally, as you browse the Site, we collect information about:

  • the individual web pages or products you view
  • what websites or search terms referred you
  • how you interact with the Site

We refer to this as Device Information.

When you make (or attempt to make) a purchase, we collect certain information from you, including:

  • your name
  • billing address
  • shipping address
  • payment information (processed securely via third-party providers)
  • email address
  • phone number

We refer to this as Order Information.

How We Use Your Personal Information

We use the Order Information to:

  • process and fulfil your orders
  • arrange shipping and provide order confirmations
  • communicate with you
  • screen orders for potential risk or fraud

We use Device Information to:

  • improve and optimise our website
  • analyse customer behaviour and trends
  • assess marketing and advertising performance

If you opt in, we may also use your information to provide you with marketing communications, such as emails about new products or promotions.

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our business, including:

  • Shopify (our eCommerce platform)
  • Payment providers (e.g. Shopify Payments, PayPal, Afterpay)
  • Shipping providers (e.g. Australia Post)
  • Analytics tools (e.g. Google Analytics)

These providers only use your information to the extent necessary to perform their services.

We may also share your information if required by law or to protect our rights.

Consent

By providing your information to complete a transaction (such as placing an order or arranging delivery), you consent to us collecting and using it for that purpose.

For marketing or other secondary uses, we will ask for your explicit consent or provide a clear option to opt out.

By using this site, you confirm you are of legal age in your place of residence, or have consented to any minors using the site under your supervision.

Withdrawing consent

You can withdraw your consent at any time by contacting us at hello@pureprep.com.au

Data storage

Our store is powered by Shopify Inc., which provides the eCommerce platform we use to sell our products and services.

Your data is stored within Shopify’s systems, including their databases and application infrastructure. Shopify securely stores this information on servers protected by firewalls.

For more information, you may also want to look at Shopify’s Terms of Service -(https://www.shopify.com/legal/terms) or Privacy Statement -(https://www.shopify.com/legal/privacy).

Cookies

We use cookies to enhance your browsing experience and provide functionality such as:

  • remembering your preferences
  • keeping items in your cart
  • analysing site traffic

You can choose to disable cookies through your browser settings.

Data Retention

We retain your Order Information for our records unless and until you ask us to delete it, unless we are required to retain it by law.

Your Rights

If you are an Australian resident, you have the right to:

  • access the personal information we hold about you
  • request correction of your personal information
  • request deletion of your personal information

To exercise these rights, please contact us using the details below.

Security

We take reasonable precautions and follow industry best practices to protect your personal information from misuse, loss, or unauthorised access.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

Contact Us

For more information about our privacy practices, if you would like to make any changes to your personal information, or if you have questions, please contact us at:

Email: hello@pureprep.com.au
Business Name: Pure Prep
Location: Melbourne, Australia